Cookies & Privacy Policy

etcswap.io is a digital service that helps users exchange ETH and selected cryptocurrencies quickly, with transparent rates and no account registration requirement for standard swaps. This Cookies & Privacy Policy explains what information we collect, how we use it, how cookies work on the site, and what choices you may have.

By using etcswap.io, you agree to the practices described on this page. If you do not agree, please stop using the site.

1. Who we are

etcswap.io operates as an online cryptocurrency swap platform focused on ETH-related exchange activity, including swaps between ETH and other supported digital assets.

For privacy questions related to this policy, please use the contact details published on the website.

2. Scope of this policy

This policy applies to:

• the etcswap.io website
• swap-related landing pages
• forms, support requests, and technical interactions with the site
• analytics, security, and cookie technologies used on the site

This policy does not automatically apply to third-party websites, blockchain networks, wallet providers, payment processors, analytics tools, or external services linked from etcswap.io. Those services may have their own privacy terms.

3. Information we may collect

Because etcswap.io is designed around fast, low-friction crypto swaps, we aim to minimize personal data collection where possible. Depending on how you use the site, we may collect the following categories of information.

3.1 Technical and device data

We may collect:

• IP address
• browser type and version
• device type
• operating system
• language preferences
• referring pages
• pages visited
• date and time of access
• session and diagnostic logs

This information helps us maintain site performance, prevent abuse, and improve usability.

3.2 Swap and transaction-related data

We may process:

• selected exchange pair
• amount sent or estimated
• wallet addresses involved in a transaction
• transaction IDs and blockchain hashes
• rate type selected, such as fixed or floating
• timestamps and swap status information

Because blockchain networks are public by design, some transaction data may be publicly visible on the relevant blockchain.

3.3 Communications data

If you contact support or send a request, we may collect:

• your email address
• the content of your message
• attached files or screenshots
• correspondence history

3.4 Compliance-related data

In limited cases, and only where required for security, fraud prevention, sanctions screening, legal compliance, or risk review, we may process additional information connected to a transaction. This may happen under our AML procedures.

4. How we use your information

We may use collected information to:

• provide and operate the swap service
• process and monitor exchange requests
• show estimated rates and transaction status
• maintain security and prevent fraud or abuse
• comply with legal, regulatory, and AML obligations
• respond to support questions
• improve website functionality and user experience
• analyze traffic and service performance
• enforce our terms and policies

We do not collect more data than reasonably necessary for these purposes.

5. Legal bases for processing

Depending on your location, applicable privacy laws may require us to explain the legal grounds for processing personal data. Where relevant, we may rely on:

• performance of a contract or pre-contractual steps
• legitimate interests, such as site security, fraud prevention, and service improvement
• compliance with legal obligations
• consent, where cookies or optional tracking require it

6. Cookies policy

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies to make etcswap.io work properly, remember settings, understand site usage, and protect the platform.

6.1 Types of cookies we may use

Essential cookies

These are necessary for core site functions, such as:

• page navigation
• session handling
• security controls
• form protection
• load balancing

Without these cookies, the website may not function properly.

Preference cookies

These may remember:

• language choices
• interface settings
• basic user preferences

Analytics cookies

These help us understand:

• which pages are visited most often
• how users navigate the site
• device and browser trends
• performance and engagement metrics

Analytics data is used to improve content and usability.

Security and anti-abuse cookies

These may help detect:

• automated traffic
• suspicious requests
• repeated failed actions
• malicious behavior

6.2 Third-party cookies

Some cookies or tracking tools may be set by third-party service providers, such as analytics, infrastructure, or security partners. Their use is governed by their own policies.

6.3 Managing cookies

You can usually control cookies through your browser settings. Most browsers allow you to:

• view stored cookies
• block certain cookies
• delete cookies
• set preferences for individual sites

Please note that disabling essential cookies may affect site functionality.

7. Analytics and performance monitoring

We may use privacy-aware analytics and performance tools to understand how visitors use etcswap.io. These tools may collect technical data such as page views, approximate location by IP, browser information, and on-site behavior patterns.

We use this information to improve content, speed, security, and conversion paths relevant to crypto swap users.

8. Security and fraud prevention

We take reasonable technical and organizational measures to protect the website and data we process. These may include:

• encrypted connections
• server and application monitoring
• access controls
• log analysis
• anti-bot and anti-abuse tools
• transaction screening and risk controls

No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. Data sharing

We may share information only when necessary and proportionate, including with:

• technical hosting and infrastructure providers
• analytics and security service providers
• blockchain monitoring or compliance providers
• customer support tools
• legal, regulatory, or law enforcement authorities where required
• counterparties or liquidity partners when needed to complete a swap

We do not sell personal data in the ordinary commercial sense.

10. International data use

Because cryptocurrency services and technical providers may operate across borders, your information may be processed in jurisdictions outside your country of residence. By using the site, you understand that cross-border processing may occur.

Where applicable, we aim to use reasonable safeguards appropriate to the nature of the data and processing.

11. Data retention

We retain data only for as long as reasonably necessary for:

• service operation
• recordkeeping
• dispute resolution
• security monitoring
• legal and compliance obligations

Retention periods may vary depending on the type of data, the sensitivity of the transaction, and legal requirements.

12. Your rights

Depending on your jurisdiction, you may have rights such as:

• access to personal data
• correction of inaccurate information
• deletion, where applicable
• restriction of processing
• objection to certain processing
• data portability
• withdrawal of consent where processing is based on consent

These rights are not absolute and may be limited where legal, security, fraud prevention, or compliance obligations apply.

To exercise a rights request, contact us using the details available on the website.

13. Children

etcswap.io is not intended for children or minors who are not legally permitted to use digital asset services in their jurisdiction. We do not knowingly collect personal information from children.

14. Public blockchain notice

Cryptocurrency transactions are recorded on public blockchain networks. Wallet addresses, hashes, timestamps, and related transaction details may be visible to the public and cannot generally be altered or deleted by etcswap.io.

Users should understand this before initiating any transaction.

15. External links

The site may contain links to third-party websites or tools. We are not responsible for the privacy, security, or content practices of external services. Please review their policies before using them.

16. Changes to this policy

We may update this Cookies & Privacy Policy from time to time to reflect service changes, legal updates, or operational needs. The revised version becomes effective when published on this page.

We encourage users to review this page periodically.

17. Contact

If you have questions about this Cookies & Privacy Policy or how your information may be handled in connection with the use of etcswap.io, please contact us through the contact method published on the site.